Refund & Returns Policy – Fine-Wholesale
At Fine-Wholesale, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund & Returns Policy is designed to provide a clear and straightforward process.
📧 Email: sales@fine-wholesale.com
🏢 Address: 4750 W. Mohave St., Phoenix, AZ 85043, USA
Return Eligibility
- Returns must be requested within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in resellable condition.
- Custom, clearance, or special-order items are non-refundable unless defective or damaged upon arrival.
How to Initiate a Return
- Contact our Customer Care Team at sales@fine-wholesale.com with your order number and reason for return.
- Once approved, you will receive instructions on how to return the item(s) to our facility at:
4750 W. Mohave St., Phoenix, AZ 85043, USA - Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item sent).
Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed to your original method of payment within 5–7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Include photos and a description of the issue for prompt resolution.